Vigorously shake each cartridge to mix up the pigment inside
- Remove the back access panel of the BoldHue device.
- One at a time, gently pull each corresponding holder outwards so it is at a 45˚ angle, for easy cartridge insertion.
- You'll want to be sure you twist & puncture each cartridge into it's corresponding holder. Imagine, just like how you put on your vehicles gas cap. Remove the cartridge cap and save for later maintenance. The grooves on the cartridge should align with the grooves on the cartridge holder. Don't use too much force as you do not want to damage the cartridge orifice or holder.
- Gently push each of the cartridges/holders back into the device. All cartridges should be snug and at the same height.
- If cartridges are not fully inserted correctly, your perfect match foundation may not dispense correctly or the jar may be empty after the dispense. Learn more here.
- Put the access panel back onto the device.
View How to Insert Cartridges here: https://www.youtube.com/shorts/_33ngsuxsRM
Once the cartridge is punctured and the foundation is dispensed, both the cartridge and the foundation have a shelf life of 1 year. Be sure to use them within this timeframe for the best quality and performance!
A few important notes regarding cartridge levels and dispensing:
• The Base cartridge will always be used the most, as it makes up the majority of every formula.
• If the app shows “low,” that is simply a reminder to reorder — the device is designed to use every last drop before prompting you to replace it.
• When inserting a new cartridge, be sure to twist firmly with slight pressure until it clicks and punctures fully. If it’s not fully punctured, it may not dispense properly.
Please keep in mind that the BoldHue App automatically tracks cartridge usage and will alert you when you’re running low so you know exactly when to reorder. It’s important to only replace cartridges in the device when the app directs you to do so, as replacing them early can impact tracking accuracy. The system is designed to reduce waste and ensure the device uses every last possible drop before prompting for a replacement.
Even if your app shows the Base cartridge as low, this is simply a reminder to reorder — not to replace it immediately. For example, if your match requires 50 units and only 40 remain, the device will use those 40, prompt you to insert the new cartridge, and then dispense the remaining 10. This ensures you get the maximum use out of every cartridge.